Who are considered "citizen developers" in RPA?

• A. Software engineers creating complex solutions
• B. IT administrators managing automation tools
• C. Non-technical users who create RPA solutions
• D. Professional consultants providing RPA services

Answer: (C)

Citizen developers are individuals who, despite not having formal programming backgrounds or extensive technical training, are able to create and manage automation solutions using user-friendly tools. In the context of Robotic Process Automation (RPA), this concept empowers business users to automate their own tasks and processes without needing deep technical expertise.

This approach democratizes the development of automation solutions, allowing non-technical users to leverage RPA tools to improve productivity and efficiency within their workflows. By enabling these users to build automations that solve specific business problems, organizations can accelerate their automation efforts and enhance overall agility.

The other roles mentioned—software engineers, IT administrators, and professional consultants—all involve more technical skills and experience related to software development, system management, or strategic implementation of automation solutions. While they play essential roles in an organization’s RPA strategy, they do not fit the definition of citizen developers who primarily utilize intuitive tools to create automations that directly address their own or their teams' needs.